If you want a career that makes a difference in the world, join the Caregivers Alberta team. We’re supportive, flexible and friendly, and we’d love to have you on our side. Help us support and empower the nearly one-million caregivers in Alberta.
Must reside in Alberta
6-month, part- or full-time contract, with strong potential for permanent position
Reporting to the Manager, Support Services, the Caregiver Coach is responsible for providing 1:1 and group support for Caregivers. The Caregiver Coach will work with the Support Services Team in developing programs that focus on self-help, peer support group models and strengthening community supports within Alberta.
Caregiver Support (50%)
Responsible for demonstrating leadership in providing caregiver support by:
- Providing client personal support to Caregivers (via call queue, email, and 1:1 sessions)
- Advocating for caregivers in Alberta
- Providing resources from supporting government and non-profit agencies
- Providing direction in navigating the healthcare and government systems and gaining support for families and caregivers
- Providing guidance and referring to community health and social service organizations.
- Listening with empathy and compassion
Coordinate and facilitate Community Support meetings with clientele (some evenings required)
Coordinate and provide 1:1 appointments with Caregivers for personal support.
Assist and engage clientele in developing goal setting, management of stress, accountability practices, additional skill development and action plans for creation of short-term and long-term goals.
Assess clientele needs and provide recommendations, required supports and resources for immediate action.
Provide communication and time management tools and resources to support caregiver clientele.
Ensure regular follow-up with clientele to provide ongoing support.
Familiar with agencies within the province and additional supports for caregivers.
Ensure the Salesforce database is updated with proper documentation and case management of all clientele.
Work with Caregivers Alberta team, agency, government and post-secondary staff, and be trained to deliver key programs
Be knowledgeable and comfortable delivering key programs as a train-the-trainer for various stakeholders
Facilitate engaging training sessions and identify areas of improvement and opportunities for the learners
Organize training materials, schedule training sessions
Submit timely reports to the management on progress
Community Engagement (20%)
Work with the Manager in developing ideas, best practices and implementation of programming to support caregivers.
Supporting the Director in recommending and implementing changes to existing programs as needed to ensure relevancy, effectiveness & efficiency of program delivery.
Develop and maintain current information resources and best practices to access provincial caregiver services and clientele supports.
Promote opportunities in recruiting new agencies to partner with Caregivers Alberta and deliver caregiver programs, including information sessions, in-person and virtual presentations, workshops, education sessions and community and conference presentations.
Build and sustain relationships and collaborate with community organizations, health care, government agencies, non-profit, social services, and post-secondary institutions to develop supports that respond to the needs of caregivers.
Qualifications – Minimum and Preferred
- Degree in Adult Education, Social Work, Human Ecology, Human Services, Psychology, Public Health, Nursing or other related disciplines
- Minimum of 5 years’ experience, or a combination of education and experience in social work, nursing, counseling, coaching and/or skills development
- Experience in providing social and/or community-based services to populations aging and/or living with an illness, injury or disability
- Sound knowledge of community resources and services throughout the province
- Experience with social outcomes and data collection, analysis, and reporting
- Model adult learning principles and delivery techniques
- Familiar with legislation in support of caregivers
- Experience and cultural competency working with multiple ethnic groups and/or personal experience with family caregiving is an asset
- Ability to multi-task, be organized, work well independently and as part of a program team
- Experience with public speaking, group facilitation and principles of adult learning
- Strong soft skills and ability to demonstrate compassion, empathy and active listening
- Ability to develop and sustain interpersonal and professional relationships with internal and external colleagues and stakeholders.
- Excellent verbal and written communication skills with attention to detail
- Strong computer skills in Word, Excel and PowerPoint
- Ability to handle and prioritize multiple projects ensuring timelines as required are met
- Strong communication skills – ability to articulate topics to all levels internally and externally to the organization
- Use of reliable vehicle with valid license and insurance and Police Records Check
- Some travel within the province may be required
Job type: Six-month contract with a possibility of extension and transition to full-time.
Schedule: Monday – Friday. 37.5 hours per week. Evening work once a week. Weekend availability occasionally, as required.
Education: Bachelor’s (preferred)
Experience: Five years (preferred)
Must be able to work remotely in a private office environment
Preferably based in the Alberta Health Services North Zone
About Caregivers Alberta
Caregivers Alberta is a registered charitable organization providing resources, support and education to help people caregiving for family members or friends. Our services are wide-ranging, as are the needs of caregivers: from our caregiver support line and one-on-one coaching to peer support groups and our award-winning Caregiver education program, COMPASS. We serve caregivers and healthcare professionals across Alberta. We are continually expanding our programs and supports, ensuring our services properly respond to caregivers’ evolving needs. We also give caregivers the tools and resources they need to be more confident and resilient, and to ultimately enjoy the caregiving journey.
Please submit your application including salary expectations to firstname.lastname@example.org by Feb. 12, 2023.